SUPPORT

All Flightweight products are subject to a no quibble guarantee for 12 calendar months against fair wear and tear and will be replaced free of charge within two working days.

The faulty component should be returned to Flightweight for inspection and if it is found the failure is as a result of unfair practice or accidental damage, Flightweight Ltd. reserves the right to charge for the replacement part(s).

Full Flightweight Warranty Terms and Conditions can be supplied on request.

In the event a cart or canister is damaged and requires repair, Flightweight will train airlines established service companies or, if required, establish and train an official service company to implement to provide a local service.

Flightweight is currently appointing a network of support companies all over the world, but would be happy to work with and train specific preferred support companies.

Full operational training for the use of the SmartCart Locking and Sealing System is provided free of charge as part of the supply process.

Cumulus Software will be installed free of charge in conjunction with the customer’s IT department, with full training given at the time.

If customers require additional staff training in support of installation commissioning, Flightweight will provide full onsite support and this additional service will be charged at the standard Flightweight day rate included in the quotation.